Orders & Payment

• All orders must be paid as per your invoice.

• Deposits are non-refundable and non-transferable. Orders under €100 must be paid in full.

• Final balance is due 10 days before collection (individual orders) or 14 days before (two-tier cakes).

• If you confirm an order with less than 10 days’ notice, a rush fee will apply. Example: If you receive a quote and confirm with only 7 days left before your event, the rush fee still applies — even if your form was sent earlier. This fee helps cover the extra ingredients, time, and schedule adjustments needed to make your order happen on short notice.

• Payments are online only via STRIPE; cash is not accepted.

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Collection of Order

• Collection dates/times are fixed after payment. Late arrivals may affect future orders.

• You assume full responsibility for your cakes once collected.

• Follow care instructions to maintain product quality.

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Custom Designs & Flavours

• Designs and flavours are final at booking.

• Cakes are uniquely created from inspiration photos; no exact replicas.

• Colours and flavours may vary slightly due to natural ingredients and food-grade dyes.

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Allergens & Safety

• Products may contain milk, egg, wheat (gluten), soya, nuts, sesame, and fish oils.

• Not suitable for children under 3 if containing sugar sprinkles.

• Cakes may include dowels; do not push faces into cakes.

• Do not consume if you have food allergies; we are not liable for allergic reactions.

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Refunds & Cancellations

• All orders are final and non-refundable.

• No refunds for changes in taste, colour, or event plans.

• Rescheduling may be possible with 14 days’ notice; only one reschedule per order; rebooking fee may apply.

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Liability & Care

• Amy’s Bake Away is not responsible for damage, discolouration, or issues after the bakes has been handed over.

• Maximum two tall candles per cake; cake toppers may be flammable.

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Communication & Force Majeure

• We handle all communication by email only so there’s a clear record for both sides. We don’t confirm or discuss orders over the phone.

• Orders may be cancelled if contracts or payments are not received on time.

• In rare cases of illness, accidents, or emergencies, we may offer a refund or alternative solution.

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Images & Social Media

• We do not provide progress images of cakes. However, if you would like, we are happy to share a copyrighted and watermarked photo of your bake once your order has been collected.

• Orders may appear on Instagram @amysbakeaway; we welcome tags!

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All orders are subject to these policies listed above. ©AMYSBAKEAWAY2026. All rights reserved.

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A Kind Note from Amy

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Please remember — there is just one human behind every aspect of this small business (me, Amy!). I pour my heart and soul into every bake and every interaction. 

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Your kindness and respect mean the world to me, and they truly go a long way. Thank you for supporting Amy’s Bake Away with understanding and warmth. 💖

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Amy X