FAQs
Frequently Asked Questions
Does Amy's Bake Away deliver?
We can deliver and set up for big occasions such as corporate events, otherwise it is collection for custom personal orders.
Where are you based?
We are based in Citywest/Saggart Dublin 24.
How do I order?
Please see here for custom orders -
& here for corporate orders -
How far in advance should I order?
We operate on a monthly bases for 12 weeks. i.e Diary opens in March for March, April & May orders. We open our diary for the next month on the first Friday of the month. We always recommend collecting your order the night prior to your event.
I can't select the date I want for collection?
If the date on the calendar cannot be selected, that means that date is unavailable/fully booked. I unfortunately cannot change it. My booking calendars within the enquiry forms are updated weekly
How long does your products last?
Cakes once kept in the fridge will last 4-5 days from collection. So if you wish to collect a cake on a Saturday and it will be kept refrigerated till Monday it will still be perfect!
Chocolate Biscuit when stored correctly in the fridge will last up to 2 weeks.
Cupcakes have shelf life of 4 days too!
Is your food business registered?
Amy's Bake Away is fully insured & registered with the HSE, with my kitchen being regularly inspected by my local EHO officer. I also have a B.S.(Hons) in Baking & Pastry Arts Management, therefore I have substantial food safety training too.
What are your pickup times?
Currently I am closed Sunday & Monday. For Tuesday, Wednesday, Thursday and Fridays my pickup times are between 11:30am - 12:15pm OR 6:00pm-6:45pm and Saturdays 11:00am-11:45am. I do not offer collections outside of these times. If you are more than 20 minutes late then no more future orders will be accepted.
Order Safety
To ensure your cake arrives at its destination in perfect condition, it is recommended to place it on the floor of the passenger footwell or backseat floor area of your vehicle.
Avoid placing the cake on a seat or someone's lap, as this is not a level surface. Ensure your vehicle has good air conditioning to keep the buttercream cool and prevent it from softening.
Please note: Once the cake leaves us, I am not responsible for what happens on the transportation journey. Please follow the transportation instructions above along with the pdf instructions sent with your invoice.
Fresh Cream
We do not offer fresh cream cakes or cupcakes.
Allergens
Please note all our cakes contain wheat (gluten), dairy, eggs, soya and are made in a kitchen which uses nut products & fish oil (in sprinkles). We don't cater for allergy free bakes however you can request we use gluten free flour in your bake, however we cant guarantee they will be gluten-free.
Coloured Buttercream
When placing an order with us, please keep in mind that darker coloured frosting, such as green, blue and black, contains more concentrated colouring. This can temporarily stain teeth, mouth and digestive tract, and may also permanently stain some fabrics. By reading and agreeing to our terms and conditions upon booking, you consent to not hold us responsible for any discolouration caused by buttercream stains. Thank you for your understanding!
White Cakes
Buttercream cakes are naturally off-white due to the butter content. Achieving a pure white is nearly impossible. Our "white" cakes are closer to an off white colour.
Do we do wedding cakes?
While we currently do not offer wedding cakes, we encourage you to explore the many talented wedding cake specialists who can bring your wedding cake dreams to life. Our focus is on creating vibrant and fun occasion cakes, and we’re excited to help you celebrate with our delightful creations! However if you would like to collect a wedding style cake from us that is no problem!
Do we cater for gender reveals?
Absolutely! We can offer both cakes & cupcakes with the inside filling coloured pink/blue. All we ask is that we know the colour of the filling a minimum of 2/3 days before your collection date! This can be done by dropping the envelope with the results to us or if you already know and want to surprise family & friends then just email us! Amy's Bake Away is just delighted to be part of your special news.
How can I contact you?
You can contact us directly through our website or via email, and we typically respond within 24 hours. Please note that while we have social media accounts they are set to Business Accounts, messages sent there go to spam and will be overlooked. For the quickest response, we recommend getting in touch through our website.
Can I pay cash?
Please note that we operate as a strictly cashless business for all custom orders. For your convenience and safety, we accept online payments through a secure link that we will provide.
I need a cake for Sunday but you don't have a collection time?
We always recommend collecting your order the day before your event. If you are ordering a cake, please ensure you have enough refrigerator space, or if your event is at a venue, kindly confirm with them about storing your cake. We are a registered business, and venues typically have no issues storing our baked goods
Can I order a cake with Alcohol on it ?
Alcohol Policy for Custom Cakes
Please note that any alcohol (such as cans or bottles) used in the design of your cake must be supplied by the customer. We typically ask that these items be delivered to us either one week prior to collection or during the week of the event.
As a registered and insured cake business, we are legally unable to sell cakes containing alcohol. However, we are more than happy to incorporate your provided bottles or cans into the cake design. For best results, we recommend using empty containers, as they are lighter and easier to work with. If you’d prefer not to supply alcohol, no problem at all! We can create custom edible toppers to match your theme and add a fun, personalised touch to your cake.
Our Signature Style
At AmysBakeAway, we specialise exclusively in a select range of cake and cupcake styles that reflect our signature look—soft, elegant, and thoughtfully designed. Whether it's for a birthday, baby shower, christening, or other special celebration, our creations are crafted with care and consistency in line with our aesthetic.
We do not offer fondant-covered cakes or novelty/sculpted designs, as our focus is on delivering a refined, buttercream-based finish that aligns with our style. This allows us to maintain the quality and creative direction our customers know and love.
We kindly ask that you trust us with the design of your cake or cupcakes. While you're welcome to share inspiration or colour palettes, we do not offer exact replicas. We believe in creating something unique for each order while staying true to our style.
We also understand that our approach may not suit everyone’s vision—and that’s absolutely okay! There are many talented bakers who may be a better fit if you're after something outside our style.
If our aesthetic resonates with you and you're happy to leave the creative details in our hands, we’d love to bake something special for your occasion.